Sprint Lays Off 2,500 Employees, Largely From Customer Service

On June 29, Sprint sent letters to more than 1,000 subscribers, saying their service had been terminated because of their excessive calls to customer service. Shortly thereafter, Sprint launched unlimited data plans, one of the key reasons our family has remained loyal” over the years. And there are plenty of posts on message boards and forums about AT&T customers reporting bad service. And I again had the Sprint store representative explicitly confirm that the above important features would still be present on my new plan.

This Sprint phone number is ranked #6 out of 7 because 135,576 Sprint customers tried our tools and information and gave us feedback after they called. But if you live in a rural area, or somewhere Sprint just has poor coverage, then Sprint's cheap cost might not be worth the frustration of spotty service.

Sprint, with 54 million customers, trails Verizon and AT&T and has lost ground since it acquired Nextel in 2005. A Consumerist reader reports his success with escaping Sprint without paying an early termination fee by calling the Sprint Consumerist Executive Help Line (703-433-4401), who were the only people who didn't give him a line of bull when he called.

Bottom line: coming up with strategies for handling expensive customers is an issue for nearly every company. Much of Sprint's efforts to improve the customer experience I'd classify as fixing dissatisfiers that destroy value and stimulate churn. When I asked the service representative how much of a concession the company was willing to offer for my lost time, she offered $10 worth of free minutes.

I know I've said it before, but Sprint Customer Service sucked long before Nextel came along. I called "customer service" immediately to get to the bottom of it. Plus, if you go with Sprint's Unlimited Plus plan, you'll also get a Tidal music streaming subscription.

The third time that I went to the sprint store I was there for an hour and a half and they explained that because there was fraudulent activity on my account, they weren't able to upgrade my phone because their system said that I had already upgraded.

Be vigilant and ask how much the plan is AFTER the promotion ends, and remember it is not a contract” (with exception of any phones you purchase) they can change the pricing at will and do. In my case I was never even told the pricing I was getting was promotional, when I got a bill for two phones that was almost double what it had been they told me the promotional pricing ended”.

OK, let's compete for new customers-Verizon, AT&T, etc. It took me another 3 hours and 5 customer service representatives on May 25, 2007, when I called in to dispute charges that were made on the account I wasn't even aware I opened in March, 2007. Not only is the service horrible the customer service is poor I've been paying my bill on time and receiving poor service from calls being dropped to slow internet.

When I called I was told that the only way I could pay was by credit card. Long hold times, bad customer service, no interest in customer retention. If you're worried about your credit score, consider one of the Sprint Forward plans as an alternative. Reduce services to unprofitable customers.

So much so that he made every executive in every department responsible for customer service, the most pressing problem facing the company. If the service you have now with Sprint or T-Mobile is bad, go ahead and switch. A good customer service phone call, where you actually answer the customer's questions, should Bad customer service take about 10 minutes.

Asurion suggest Sprint customer verify info, after doing so they want to send code to phone. Went into sprint store 2 months ago to check into preordering the iPhone 7 and switching to sprint. In what it calls its most successful ad campaign in years, Sprint has received thousands of e-mail messages from customers who are only too happy to give Mr. Hesse a piece of their mind.